Frontier Airways Says It Pays Bonuses To Workers Who Cost Passengers For Outsized Baggage

The ultra-low-cost air service Frontier Airways lately confirmed the rumors that its gate brokers are paid additional each time they implement an outsized baggage charge. Frontier prices a charge for each bag introduced aboard the plane besides one private bag. All luggage should additionally match a particular parameter, or the passenger shall be charged additional. Lately a video was posted on social media displaying a bunch of passengers being charged additional as a result of their bag was not inside requirements. The footage sparked a lot debate prompting the airline to share data regarding worker incentives.

Viral video

The video in query was posted by @dyanavilla.television. Within the video, the passenger places their private bag into the measuring gadget and exhibits it’s certainly inside requirements. The passengers grow to be upset with gate brokers as they’re nonetheless charged a further charge for having luggage which can be too giant. This triggered public uproar as, at first look, the gate brokers gave the impression to be out of line.

At first look, this could seem like the case. Nevertheless, the video solely exhibits one aspect of the story. What is probably not totally obvious within the video is that the requirement is that every one private objects per passenger should match into the measurement container. If a passenger has multiple bag, they have to all match contained in the allotted house. Within the video, a number of passengers within the get together have multiple bag and varied extra objects that may not match within the allotted house if put collectively.

No matter which aspect is true on this argument, the video did lead the airline to publicly state that gate brokers are incentivized to implement outsized baggage charges. In accordance with the Unbiased, all gate brokers are given a $10 bonus for each bag they examine and implement the outsized baggage charge. The airline does this because it makes more cash including charges to passengers than it will by letting gate brokers let luggage slip by means of which can be solely marginally out of limits.